Locations & Hours
Appointments
Billing
Forms

Location and Hours:

Orthopaedic Associates of Saratoga has two locations:

Main Office:

Additional Location:

5 Care Lane
Saratoga Springs, NY 12866
Telephone:(518) 587-0845
Fax:(518) 587-5068

Hours:

Monday – Friday
9:00 a.m. – 5:00 p.m

2388 RT 9
Mechanicville (Town of Malta), NY 12118
Telephone:(518) 587-0845
Fax:(518) 899-1175

Hours:

Monday – Friday
9:00 a.m. – 5:00 p.m

Click here for a map to the Saratoga Office

Our offices are closed Saturday, Sunday and most major holidays. In case of an emergency, please call 911 or go to the nearest emergency room. Should you or someone in your family experience an urgent problem, after hours or on holidays, our providers are on call 24 hours a day. Please call our office at (518) 587-0845 and the provider on call will be contacted.

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Appointments

We are pleased that you have chosen us to care for your orthopaedic injuries/illnesses. Please be assured our medical providers are here to care for you.

Orthopaedic Associates of SaratogaNew patients, upon making their first appointment can expect to receive a “new patient packet” in the mail prior to their visit. We request that you complete this information and bring it with you to your first office appointment.

In order for us to gather your information and prepare your medical record, it is important that you bring your insurance card(s), insurance referrals, related x-rays, lab reports and medical records relevant to the visit, as well as, a list of current medications you are taking.

Please arrive at the office twenty minutes early for your first appointment. It takes time to process your new patient information in our computer system prior to being seen by your provider.

It is our policy not to renew medication of any kind after hours – this includes nights and weekends. If you are running low, please remember to ask your provider for a renewal or call the office at least 24 hours in advance. Remember to ask your provider for any notes you may need, for example, an “out of work” or an “out of gym” note, before you leave the exam room.

Our practice manages patients who have acute injuries, which often require urgent attention. Occasionally, our providers are called to an emergency at Saratoga Hospital. We always try to be on time and accommodating. We appreciate your patience if the physician you are scheduled to see is attending to an emergency. We respect your time – if your appointment is delayed, please consider seeing another member of our medical staff, a physician extender, or use the time to compose a list of questions for the doctor. You are also welcome to reschedule your appointment.

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Billing

Orthopaedic Associates of SaratogaThe variation of fees charged for office visits, consultations, surgeries and assistant surgery fees are reflective of many factors. Because of the factors involved, it is difficult to predict ahead of time what the actual charge will be. When the patient has been seen, the fee will be assessed and the appropriate charges billed. You will be asked to supply us with the appropriate billing information and we will make copies of your insurance information. We accept cash payments and checks, as well as MasterCard/Visa. Our billing staff will be happy to assist with questions about claims submission and reimbursement issues. They can be contacted through our main telephone number at (518) 587-0845, Option #2, Monday through Friday from 9:00 a.m. to 5:00 p.m.

INSURANCE BILLING: Participation/Non-Participation - As a courtesy to you, our Billing Department submits the claims to the insurance companies. We do participate with many insurance companies; however, to be certain we participate with your plan, please contact your insurance carrier. If we participate with your carrier and co-payments apply - - you are responsible for those co- payments at the time of service. If there is a balance due because of deductibles and co-insurance, you will receive a statement from our office. Our office will submit your claim to your insurance company and you will receive a monthly statement until the services are paid in full.

LITIGATION CASES: We can bill your regular health insurance plan for cases involving litigation and we will gladly provide you with a list of charges for the visit(s). It is our policy; however, not to get involved in any billing arrangements for such cases.

WORKER’S COMPENSATION: Please make sure that you notify the Front Desk Receptionist if your illness/injury is work related. We will need the exact date of injury, name, address and telephone number of your employer, as well as the workmen’s compensation insurance company.

NO FAULT: Please make sure that you notify the Front Desk Receptionist if your illness/injury is related to a motor vehicle accident. We require the name, address and telephone number of the automobile insurance carrier, as well as the policyholder of the vehicle you were in at the time of the accident.

FOR ALL WORKERS COMPENSATION AND NO FAULT cases you must provide us with your regular health insurance information and a referral, if necessary. In the event your claim is denied as a work related or motor vehicle accident, we will then bill your regular health insurance plan. If you do not have other health insurance, you will be responsible for the charges.

SELF-PAY – All self-pay patients are required to make a $50.00 partial payment prior to seeing the provider. When checking in at the Front Desk, self-pay patients will be referred to our Billing Department for assistance in establishing a payment plan. Please keep in mind; your appointment will be rescheduled should you arrive without the partial payment.

HOSPITALIZATION - Should you require hospitalization, our staff will assist in Orthopaedic Associates of Saratogamaking the necessary arrangements. If your insurance requires pre-certification or a second surgical opinion, please alert our staff to ensure that your insurance requirements are met.

Certain surgical procedures require a surgical assistant. Most often, your physician will use the services of our physician extenders – a physician assistant or nurse practitioner. Many insurance plans vary in how they cover the surgical services of a physician extender. We urge you to contact the insurance company for clarification on payment, before surgery. This will prevent confusion should you receive an invoice from our office after surgery.

MEDICAL RECORD RELEASE – Copies of medical records, including x-rays, will be provided upon request. A release of information form must accompany any such request. In some instances there will be a fee for this service, which will be quoted at the time of the request. Please remember, we are only able to release information that was generated from visits with our providers.

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5 Care Lane · Saratoga Springs · New York 12866
(518) 587-0845 Fax (518) 587-5068

Additional Location:
2388 RT 9 · Mechanicville (Town of Malta) · NY 12118
Fax (518) 899-1175